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Right of withdrawal
In accordance with current legislation, consumers havea time limit 14 clear days from the date of receipt of the package to request a refund.
In order to exercise this right, it is their responsibility to return (at their expense) the parcel to the following address:
Esprit Home deco - brocantedeco.com, Mme Labatut 7 rue Villeville Bouloises 18350 Mornay-Berry FRANCE. Accompanied by a letter requesting reimbursement.
Any return must be complete (original packaging, manuals, accessories, copy of the invoice) and the returned products must be in perfect condition for resale, so they must not be worn, neither soiled nor damaged. They must therefore be as they have been described in the description of the product sheet and as in the photographs.
Shipping and return costs and packaging remain the full responsibility of the buyer and can in no case be subject to a refund.
Refund deadlines
By credit card generally within 48 hours, it may take longer depending on your bank.
By Paypal between 1 and 15 days.
Refund requests are sent within 24 hours (working days) and are carried out automatically by the payment platforms.
In accordance with the legislation in force, the right of withdrawal is excluded for all orders for: - goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be returned or are liable to deteriorate or expire rapidly.; - audio or video recordings or computer software when they have been unsealed by the consumer; - newspapers, periodicals or magazines.
Delay
All late delivery of more than seven days may lead to the resolution of the sale at the initiative of the consumer, upon simple written request from him, sent by registered letter with acknowledgment of receipt. The consumer will then be reimbursed for the sums incurred by him when ordering.
La this clause is not intended to apply if the delay in delivery is due to the fault of the customer or to a case of force majeure, beyond the control of the publisher.
In such a case, the customer s undertakes not to take legal action against the site and its publisher and waives the right to take advantage of the resolution of the sale provided for in this article.
Delivery error and apparent defect
The customer agrees to verify the conformity of the product to his order upon delivery.
Any delivery error in relation to the order or apparent defect must be the subject of a complaint within three clear days of delivery. After this period, the customer will no longer be able to claim a delivery error or an apparent defect.
Damage and partial loss
En In the event of delivery of a package that is manifestly and visibly damaged, incomplete or containing damaged objects, it is up to the customer to refuse the package in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that he can proceed with the refund upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.