TERMS AND CONDITIONS OF SALE AND USE
GENERAL DATA PROTECTION REGULATION (GDPR)
Last updated: 21/06/2026
Addition:
CONSUMER MEDIATION DEVELOPMENT / MED CONSO DEV and new formatting of the Terms and Conditions.
Legal Notice
brocantedeco.com (hereinafter referred to as "the Website") is operated by Mrs. Patricia Labatut, registered under the following numbers:
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Bourges Trade and Companies Register (RCS): 511 761 843
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SIRET Number: 51176184300016
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EORI Number: FR51176184300016
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REP IDU Number: FR357967_01URBE
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LUCID Registration Number: DE5741170005364
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VAT not applicable pursuant to Article 293 B of the French Tax Code
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Sole Proprietorship (EI): Mrs. Patricia Labatut
Business Name: Esprit Home Déco
Registered office:
Esprit Home Déco
7 rue Villeville Bouloise
18350 Mornay-Berry
France
The publisher can be contacted:
By telephone: +33 (0)9 67 87 65 68
Monday to Friday from 9:30 a.m. to 4:00 p.m.
A voicemail service is available when unavailable due to shipping activities.
By email: contact@brocantedeco.com
The Website is hosted by:
Kim Communication Limited
Unit B, 3/F, Kai Wan House
146 Tung Choi Street
Mongkok, Kowloon
Hong Kong
CR No. 2114236
Data is hosted on 100% French servers located in France:
https://www.easyhoster.com/aide/datacenter/
The publication director and editor-in-chief of this Website is Mrs. Patricia Labatut.
The purpose of this Website is the online sale of both second-hand and new products.
Second-hand items are sold in their current condition and are described by the seller through descriptive text and photographs.
Product information is provided according to the seller’s knowledge.
Acceptance of the Terms and Conditions
Placing an order on this Website implies the user's full and unconditional acceptance of these Terms and Conditions.
By doing so, the user acknowledges having read and understood them in full.
Such acceptance is evidenced by the user's validation of these Terms and Conditions.
The user acknowledges the evidential value of the Website publisher's automatic recording systems and, unless proven otherwise, waives the right to contest them in the event of a dispute.
Acceptance of these Terms and Conditions requires that users be of legal age and possess the legal capacity necessary to enter into a contract.
Order Procedure and Description of the Purchasing Process
Orders With or Without a Customer Account
Creating a customer account is not mandatory in order to place an order on this Website.
Users may place orders either by creating a customer account or by using the guest checkout procedure.
In all cases, users must provide all information necessary for processing their order, invoicing, and delivery, including:
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First name and surname
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Full postal address
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Valid email address
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Valid telephone number
Customers undertake to provide accurate, complete and up-to-date information.
Should incorrect or incomplete information make it impossible to process or deliver the order, the seller shall not be held liable.
Creating a customer account allows customers to view their order history, track shipments, and facilitate future purchases, but remains entirely optional.
Product availability is indicated on the Website within each product description.
Orders may be placed either through a customer account or as a guest checkout. Therefore, creating a customer account is not required.
To place an order, users may select one or more items and add them to their shopping cart.
Once their order is complete, users may access their cart by clicking on the appropriate button.
When reviewing their cart, customers may verify:
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The number of items selected
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The nature of the selected products
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The unit price of each item
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The total order amount
Customers may remove one or more items from their cart.
The order summary will also indicate whether the customer benefits from a right of withdrawal and the applicable withdrawal period.
If the order is satisfactory and the customer wishes to proceed, they may click the validation button.
They will then be invited to verify or amend their billing and delivery details, read and accept these Terms and Conditions, and complete payment through the secure payment interface.
Upon receipt of payment, the Website publisher undertakes to acknowledge receipt electronically within a reasonable period.
The publisher shall also send an order confirmation email summarizing:
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The order details
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The products purchased
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Delivery information
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Procedures for exercising the right of withdrawal
Prices
Prices displayed on the Website are stated in Euros and are expressed NET OF VAT (VAT not applicable pursuant to Article 293 B of the French Tax Code), excluding shipping costs.
Prices are fixed, non-negotiable and non-revisable during their period of validity.
The seller reserves the right to modify prices at any time outside the validity period.
Prices take into account any discounts granted by the seller.
Displayed prices are valid only on the date the order is placed and have no effect for future transactions.
The applicable selling price is the one in force on the day the order is placed.
Shipping costs shall, in all circumstances, be indicated to the customer before payment is made.
Retention of Title Clause
Products and goods sold remain the property of the publisher until full payment of their price has been received.
Risk transfers to the customer upon delivery.
Payment Information
Customers may place orders on this Website and pay by:
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Bank transfer
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Credit card via PayPal
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Credit card via Crédit Agricole e-Transaction
Credit card payments are processed through secure transactions compliant with:
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3D Secure
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PCI-DSS
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TLS security standards
provided by:
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PayPal
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Crédit Agricole e-Transaction
Installment payments are available through PayPal for private customers located in France.
It is not necessary to have a PayPal account in order to pay by credit card through PayPal, except when using the PayPal 4-installment payment solution.
Please note that the PayPal 4-installment payment option is available only to private individuals residing in France.
As part of credit card payments, the Website publisher has no access to the user's payment details.
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DELIVERY
Certain products may be shipped separately, and some order volumes may require additional delivery time. In such cases, the customer will be expressly informed during the order validation process.
Deliveries are made by La Poste (French Postal Service) and its partners to the following countries:
France
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Metropolitan France
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Andorra
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Monaco
Zone 1
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Germany
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Belgium
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Luxembourg
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Netherlands
Zone 2
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Austria
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Spain
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Italy
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Portugal
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Ireland
Zone 3
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Estonia
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Hungary
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Latvia
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Lithuania
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Poland
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Czech Republic
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Slovakia
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Slovenia
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Sweden
Zone 4
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Bulgaria
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Cyprus
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Croatia
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Finland
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Greece
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Malta
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Romania
Customers are requested to provide:
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A correctly spelled delivery address
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A valid email address
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A valid telephone number
This information may be required by the carrier or delivery driver in the event of a delivery issue or to arrange a delivery appointment.
Thank you for your understanding.
Delivery via Mondial Relay
Home Delivery available to:
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Germany
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Belgium
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Luxembourg
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Netherlands
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Spain
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Portugal
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Italy
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Austria
Delivery Times
Delivery Times with La Poste and Mondial Relay
Orders are delivered by:
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Colissimo
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Lettre Verte (Green Letter)
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Mondial Relay
with or without signature, directly to the customer's address.
Delivery times generally range from 2 to 7 business days, and may be longer for international shipments, from the date of full payment receipt and handover to the carrier.
Parcels are generally dispatched or handed over to the carrier within 24 business hours after receipt of full payment.
Mondial Relay
Mondial Relay delivers from Tuesday to Saturday.
No deliveries are made on:
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Mondays
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Sundays
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Public holidays
For further information, please refer to Mondial Relay's Terms and Conditions:
https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-vente/
We deposit parcels at Mondial Relay collection points from Tuesday to Saturday.
Delivery Errors and Apparent Defects
Customers undertake to verify that the delivered product conforms to their order upon receipt.
Any delivery error or apparent defect must be reported within three clear days following delivery.
After this period, customers may no longer rely on a delivery error or apparent defect.
Damage and Partial Loss
If a parcel is visibly damaged, incomplete, or contains damaged items, the customer must refuse delivery of the parcel in order to benefit from the carrier's guarantee.
The customer must also inform the seller without delay so that a refund may be processed upon return of the damaged parcel.
In such cases, the delivery times stated above shall no longer apply.
Consumer Rights Provisions
Customer Service
Customer service can be contacted from Monday to Friday, from 10:00 a.m. to 6:00 p.m., at the following non-premium-rate telephone number:
+33 (0)9 67 87 65 68
or by email:
or by postal mail:
Esprit Home Déco – brocantedeco.com
Mrs. Patricia Labatut
7 rue Villeville Bouloises
18350 Mornay-Berry
FRANCEIn the latter two cases, the publisher will endeavour to provide a response within 72 hours.
Right of Withdrawal
In accordance with applicable legislation, consumers have a period of 14 clear days from the date of receipt of the parcel to request a refund.
To exercise this right, customers must return the parcel, at their own expense, to the following address:
Esprit Home Déco – brocantedeco.com
Mrs. Patricia Labatut
7 rue Villeville Bouloises
18350 Mornay-Berry
FRANCEThe parcel must be accompanied by a written request for reimbursement.
All returned items must be returned complete, including:
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Original packaging
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Instructions
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Accessories
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Copy of the invoice
Returned products must be in perfect resale condition.
They must not have been:
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Worn
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Soiled
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Damaged
The products must correspond exactly to the description provided on the product page and to the photographs displayed on the Website.
Shipping, return shipping and packaging costs remain entirely at the buyer's expense and shall not be refunded under any circumstances.
Refund Timeframes
Refunds are generally processed:
PayPal
Between 1 and 15 days
Credit Card
Generally within 48 hours, although processing times may vary depending on the customer's bank.
Refund requests are submitted within 24 business hours and are processed automatically by the payment platforms.
Exclusions from the Right of Withdrawal
In accordance with applicable legislation, the right of withdrawal does not apply to:
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Goods made to the consumer's specifications or clearly personalized;
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Goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;
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Audio or video recordings and computer software unsealed by the consumer;
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Newspapers, periodicals and magazines.
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Delay in Delivery
Any delivery delay exceeding seven (7) days may result in cancellation of the sale at the consumer's initiative, upon simple written request sent by registered letter with acknowledgment of receipt.
The consumer shall then be reimbursed for all amounts paid in connection with the order.
This clause shall not apply where the delivery delay is attributable to the customer or to a force majeure event beyond the publisher's control.
In such cases, the customer agrees not to initiate any legal action against the Website or its publisher and waives the right to invoke termination of the sale under this article.
Warranty for New Products Purchased on the Website
In the event of a defect affecting a new product purchased on this Website, customers benefit from the legal warranties provided under French law.
Pursuant to the provisions of the French Civil Code relating to the legal warranty against hidden defects, customers have a period of two (2) years from discovery of the defect to request repair or reimbursement.
Furthermore, pursuant to Article L211-5 of the French Consumer Code, customers have a period of two (2) years from receipt of the product to request repair or replacement where the delivered product is not compliant with the contract.
To exercise these rights, customers must contact the Website's customer service department.
A hidden defect is defined as a defect that renders the product unfit for its intended use under normal conditions of use.
The conformity obligation refers to the delivery of the product agreed upon contractually.
The Website publisher shall not be held liable for:
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Normal wear and tear;
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Failure to comply with usage instructions;
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Accidental damage;
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Damage resulting from abnormal or improper use of the product.
Second-Hand Products
Second-hand products are sold in their current condition and do not benefit from any warranty.
The condition of each product is described by the seller through a detailed product description and accompanying photographs.
Customer Account
a) Creation of a Customer Account
Reminder: Creating a customer account is not mandatory for placing an order on this Website.
When creating a customer account, the user will be required to provide certain personal information.
The customer undertakes to provide accurate information.
Providing false information may result in:
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Termination of the contract at the publisher's initiative;
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Deletion of the customer account.
Certain information is essential for concluding the contract and creating the customer account.
Refusal to provide such information will prevent the creation of a customer account.
b) Operation of the Customer Account
The customer account allows users to:
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Access their order history;
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Track deliveries;
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Manage their purchases.
If information contained within the customer account is lost due to accidental events, technical failure, or force majeure, the publisher shall not be held liable, as such information is provided for informational purposes only.
The publisher nevertheless undertakes to securely retain all contractual information whose retention is required by applicable laws and regulations.
Pages relating to personal accounts may be freely printed by the account holder but do not constitute legal proof and are intended solely to facilitate order management.
The publisher reserves the exclusive right to delete the account of any member who has breached these Terms and Conditions, including but not limited to:
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Knowingly providing false information during registration;
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Misusing the personal account area;
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Maintaining an inactive account for more than one year.
Such deletion shall not entitle the excluded member to any compensation.
This measure does not prevent the publisher from pursuing legal action where justified.
c) Password
When creating a customer account, the user must choose a password.
This password guarantees the confidentiality of information contained within the customer's account.
Users undertake not to disclose or communicate their password to any third party.
Failing this, the Website cannot be held liable for unauthorized access to the user's account.
Publisher Newsletter
By checking the appropriate box, customers agree that the publisher may send them newsletters containing information relating to its activities.
The frequency and format of such newsletters shall be determined by the publisher.
By subscribing, customers also agree to receive commercial offers relating to products and services similar to those previously ordered.
Customers may unsubscribe at any time by clicking the unsubscribe link included in each newsletter.
Data Protection Act (French Data Protection Law of January 6, 1978)
a) General Provisions – Purpose – Retention Period
Users are free to provide personal information concerning themselves.
Providing personal data is not required for simple browsing of the Website.
However, registration on the Website requires the collection of certain personal data.
Users who refuse to provide the information necessary for:
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Accessing the services offered on the Website;
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Creating a customer account;
will not be able to use those services or place orders.
Collected data is necessary for:
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Proper administration of the services offered;
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Fulfilment of the publisher's contractual obligations.
Such data is retained solely by the publisher and shall not be used for any other purpose or disclosed to third parties except:
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With the user's express consent;
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Where required by law.
Customer information is retained for a maximum period of six (6) months following deletion of the customer account.
Data is stored securely using current technical means and in compliance with applicable data protection legislation.
b) Right of Access, Rectification and Deletion
In accordance with applicable legislation, users have the right to:
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Object to data processing;
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Request information;
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Access their personal data;
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Correct inaccurate data.
Requests may be sent:
By email:
contact@brocantedeco.comor
By post:
to the publisher's registered address indicated above.Personal data collected is processed electronically and is reserved exclusively for the Website publisher.
The Data Controller is:
Mrs. Patricia Labatut
General Data Protection Regulation (GDPR)
The information collected through forms on this Website is recorded in a computerized database by brocantedeco.com for:
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Order management;
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Customer relationship management.
Data is retained for a period of three (3) years and is intended for the marketing and sales departments established within the European Union.
In accordance with data protection legislation, users may exercise their right of access and rectification by contacting:
Data Processing Manager:
https://brocantedeco.com/fr/nous-contacterCustomers are informed that they may, from their customer account:
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Download their personal data;
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Permanently delete their customer account.
Customers are also informed of the existence of the French telephone marketing opt-out register "Bloctel":
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data:
https://www.cnil.fr/fr/reglement-europeen-protection-donnees
c) IP Address
The publisher reserves the right to collect the public IP (Internet Protocol) address of users.
Such collection shall be carried out anonymously.
The IP address shall be retained for the same period as personal data and used solely for the administration of services provided through the Website.
An IP address consists of a series of numbers separated by periods allowing unique identification of a computer connected to the Internet.
The publisher may disclose personal data relating to a user:
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To law enforcement authorities upon judicial request;
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To any person upon court order.
The IP address may be linked to the actual identity of the subscriber by the Internet Service Provider (ISP).
Limitation of Liability
In the event that access to the Website becomes impossible due to technical issues or any other reason, the customer shall not be entitled to claim damages or compensation.
The publisher shall not be held liable under any circumstances for the non-performance or improper performance of the contract where such failure is directly or indirectly attributable to:
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The customer;
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A force majeure event as recognized under French law.
The unavailability, even prolonged and without limitation of duration, of one or more products shall not constitute grounds for compensation or damages.
Visual representations of products published on the Website are provided in good faith and are intended to accurately reflect the products offered for sale.
However, due to current technical limitations, the rendering of colours, shapes and visual details may vary depending on:
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Computer hardware;
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Screen quality;
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Display settings;
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Graphic equipment.
Such variations shall not engage the liability of the publisher.
Products sold on the Website are marketed in compliance with French laws and regulations.
The publisher shall not be held liable for any failure to comply with legislation or regulations applicable in other countries.
Hyperlinks available on the Website may direct users to third-party websites.
The publisher shall not be held responsible if the content of such websites violates applicable laws or regulations.
Likewise, the publisher shall not be liable for any damage suffered by a user as a result of visiting a third-party website.
Intellectual Property Rights
All elements constituting the Website are the exclusive property of the publisher and are protected by intellectual property laws.
Users acknowledge that, without prior authorization, any:
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Full or partial reproduction;
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Distribution;
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Publication;
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Modification;
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Commercial exploitation;
of one or more elements of the Website may give rise to legal proceedings brought by the publisher or its rights holders.
This protection applies in particular to:
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Text content;
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Images;
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Graphic elements;
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Website structure;
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Domain name;
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Visual identity and branding.
Modification of the Terms and Conditions
These Terms and Conditions may be modified at any time by the publisher or its representative.
The Terms and Conditions applicable to the customer are those in force on the date the order is placed.
The publisher undertakes to retain previous versions of the Terms and Conditions and to provide them to any user upon request.
Applicable Law and Jurisdiction
These Terms and Conditions shall be governed exclusively by French law.
Any dispute relating to their interpretation, validity, execution or termination shall fall within the exclusive jurisdiction of the French courts.
The contractual language is French.
Amicable Settlement of Disputes
Except where mandatory legal provisions provide otherwise, any dispute arising from the execution of these Terms and Conditions may, prior to any legal proceedings, be submitted to the publisher for the purpose of seeking an amicable settlement.
Users are expressly informed that requests for amicable settlement do not suspend the legal time limits applicable to court proceedings.
Information on Online Dispute Resolution (ODR)
Pursuant to Article 14(1) of Regulation (EU) No. 524/2013 on Online Dispute Resolution, the European Commission provides consumers with an online platform for dispute resolution.
The platform is available at:
https://webgate.ec.europa.eu/odr/
This platform enables consumers and traders to attempt to resolve disputes arising from online purchases of goods or services without resorting to court proceedings.
Consumer Mediation
If you have not been able to resolve a dispute after submitting a written complaint (by post or email), dated and detailing:
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The circumstances giving rise to the dispute;
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The remedy requested;
you may refer the matter to the consumer mediator identified below if:
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You have received a written refusal from us; or
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You have not received any response within two (2) months of your complaint.
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has implemented a consumer mediation system.
The appointed mediation body is:
CONSUMER MEDIATION DEVELOPMENT
MED CONSO DEV
In the event of a dispute, you may submit your complaint through:
Website:
https://www.medconsodev.euor by post to:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
C/O Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE
3, Rue J. Constant Milleret
42000 Saint-Étienne
France
Severability
Should any provision of these Terms and Conditions be declared invalid or unenforceable by a court decision, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect.
No Waiver
The failure of either party to invoke, whether temporarily or permanently, one or more provisions of these Terms and Conditions shall not be construed as a waiver of the right to rely upon any other provision of these Terms and Conditions.
END OF TERMS AND CONDITIONS OF SALE AND USE
BROCANTEDECO.COM
English Legal Translation – Version dated 21 June 2026
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