Last updated on 03/21/2026
Home delivery only via Colissimo or Mondial Relay Home Delivery)
GENERAL TERMS AND CONDITIONS OF SALE AND USE - GENERAL DATA PROTECTION REGULATION
-
Legal Notice
brocantedeco.com (hereinafter "the site") is published by Mrs. Labatut Patricia, with the following numbers:
Bourges RCS No.: 511 761 843
Siret No.: 51176184300016
EORI No.: FR51176184300016
REP IDU No.: FR357967_01URBE
LUCID-Reg.-Nr.: DE5741170005364
VAT not applicable: art. 293 b of the CGI (French General Tax Code)
EI (Sole Proprietorship): Mrs. Labatut Patricia
Company Name: Esprit Home Déco is domiciled in this capacity at:
Esprit home deco
7 rue Villeville Bouloise
18350 Mornay berry
France
The publisher can be reached by phone at +33 (0)9 67 87 65 68 from Monday to Friday, 9:30 AM to 4:00 PM (Paris time).
An answering machine is available in case of absence for shipping duties.
Or by email at: contact@brocantedeco.com.
The site is hosted by:
https://www.easyhoster.com/
Kim Communication Limited Unit B, 3/F, Kai Wan House 146 Tung Choi Street Mongkok, Kowloon Hong Kong CR No. 2114236.
Data is hosted on 100% French servers with Datacenters located in France: https://www.easyhoster.com/aide/datacenter/
The Publication Director and responsible for the editorial content of this site is Mrs. Labatut Patricia.
The purpose of this site is the online sale of second-hand and new products.
Second-hand items are sold "as is" and described by the seller using descriptive text and photographs.
Product information is provided based on the seller's knowledge.
-
Acceptance of General Terms and Conditions
Ordering on this site implies full and unreserved acceptance by the user of these general terms and conditions.
The user acknowledges having full knowledge of them by doing so.
This acceptance consists of the user validating these conditions.
The user acknowledges the evidentiary value of the automatic recording systems of the publisher of this site and, unless they provide proof to the contrary, waives the right to contest them in the event of a dispute.
Acceptance of these general conditions implies that users are of legal age and have the necessary legal capacity to do so.
-
Order Subscription Terms and Description of the Purchasing Process
Product availability is indicated on the site, in the descriptive sheet of each item.
Creating a customer account is an essential prerequisite for ordering a product on this site.
To place an order, users can select one or more items and add them to their cart.
When their order is complete, they can access their cart by clicking the button provided for this purpose.
By viewing their cart, members will have the opportunity to check the quantity and nature of the items they have chosen and can verify their unit price as well as the total price of the order. They will have the option to remove one or more items from their cart. This summary will also indicate to customers whether they have the right to exercise their right of withdrawal and the applicable deadlines.
If the order is correct and they wish to validate it, users can click the validate button; they will then be invited to check or modify their delivery and billing details, read and validate these general terms and conditions, and then proceed to payment by being redirected if necessary to the secure payment interface.
Once payment is effectively received by the site publisher, the latter undertakes to acknowledge receipt to the customer electronically within a reasonable timeframe. Likewise and within the same timeframe, the publisher undertakes to send the customer a summary email of the order confirming its processing, including all information relating to the order, the products ordered, their delivery, and the procedures for exercising their right of withdrawal.
-
Pricing
Prices indicated on the site are in Euros and expressed inclusive of all taxes (VAT not applicable, article 293B of the CGI), excluding delivery costs.
Prices are firm, non-negotiable, and non-adjustable during the validity period; the seller reserves the right to modify prices at any time outside the validity period.
Prices take into account any discounts granted by the seller.
These prices may be modified at any time by the publisher; displayed prices are only valid on the day of the order and have no future effect. The selling price applicable to the customer is the one in effect on the day of their order.
Delivery costs will, in any case, be indicated to the customer before any payment.
-
Retention of Title Clause
Sold products and items remains the property of the publisher until full payment of their price, in accordance with this retention of title clause.
Risks are transferred to the customer upon delivery.
-
Payment Information
Users can place an order on this site and make payment via bank transfer, credit card via PayPal, or credit card via e-transaction Crédit Agricole.
Credit card payments are made through secure transactions certified compliant with 3D-Secure security standards and PCI-DSS and TLS data protection
provided by the providers: Paypal, e-transaction Crédit Agricole
SPECIFIC INFORMATION FOR SWEDEN:
 |
EN Translation: Borrowing costs money! If you cannot repay your debt on time, you risk defaulting. This can lead to difficulties in renting a home, signing contracts, and obtaining new loans. For help, contact the budget and debt counseling service of your municipality. Contact details are available at konsumentverket.se . This requirement applies to the marketing of Klarna's financing product in Sweden, which introduces a credit cost for the user.
It is not necessary to have a Paypal account to pay by credit card on Paypal
except for the "4X (times) interest-free" payment option. Please note that the 4-time interest-free payment is reserved exclusively for France and for private individuals.
Regarding credit card payments, the publisher of this site has no access to any data concerning the user's means of payment.
In the case of payment by bank transfer, delivery times defined in the article below only begin to run from the date of effective receipt
of payment by the publisher, the latter being able to provide proof of this by any means. Products will be reserved for a period of seven days;
failing payment within said period, the order will be canceled and the products put back for sale on the site.
- Delivery
Certain products may be delivered separately and certain order volumes may nevertheless justify a delivery delay; this will be expressly mentioned to the consumer during order validation.
Deliveries by French Post (La Poste) and its partners in the following countries:
Metropolitan France, Andorra, and Monaco.
and
Zone 1: Germany, Belgium, Luxembourg, and the Netherlands.
Zone 2: Austria, Spain, Italy, Portugal, Ireland
Zone 3: Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, and Sweden.
Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Malta, and Romania.
Please provide us with the correctly spelled delivery address, a valid email address, and a valid phone number.
(Information for the carrier and the delivery person in case of issues or for scheduling a delivery appointment).
Thank you for your understanding.
Delivery with Mondial Relay:
Home Delivery: Germany, Belgium, Luxembourg, Netherlands, Spain, Portugal, Italy, and Austria.
-
Deadlines and Deliveries
Lead time with La Poste, Mondial Relay:
Orders are delivered by La Poste Colissimo, La Poste "Lettre Verte", Mondial Relay with or without signature, at home, within a period of 2 to 7 working days or more for international orders, starting from the full receipt of the price corresponding to the order and the handover to the carrier.
Packages are generally shipped or handed over to the carrier within 24 working hours after receipt of full payment.
- Mondial Relay delivers from Tuesday to Saturday and does not deliver on Monday, Sunday, and public holidays; see Mondial Relay T&Cs: https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-vente/
We drop off packages at Mondial Relay points from Tuesday to Saturday.
Delivery Error and Apparent Defect
The customer agrees to check the conformity of the product with their order at the time of delivery.
Any delivery error compared to the order or apparent defect must be the subject of a claim within three clear days from delivery. After this period, the customer can no longer claim a delivery error or an apparent defect.
Damage and Partial Loss
In the event of delivery of a package that is clearly and visibly deteriorated, incomplete, or containing damaged items, it is the customer's responsibility to refuse the package in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that they can proceed with the refund upon receipt of the returned damaged package. In such cases, the delivery times indicated above in these general conditions will no longer be applicable.
-
Consumer Rights Provisions
Customer Service
Customer service for this site is available Monday to Friday from 10:00 AM to 6:00 PM at the following non-surcharged phone number: + 33 (0)9 67 87 65 68, by email at: contact@brocantedeco.com or by post at the following address:
Esprit Home Déco - brocantedeco.com, Mme Labatut 7 rue Villeville Bouloises 18350 Mornay-Berry FRANCE.
In the latter two cases, the publisher will endeavor to provide a response within 72 hours.
Right of Withdrawal
In accordance with current legislation, consumers have a period of 14 clear days from the date of receipt of the package to request a refund.
To exercise this right, it is their responsibility to return (at their expense) the package to the following address:
Esprit Home Déco - brocantedeco.com, Mme Labatut 7 rue Villeville Bouloises 18350 Mornay-Berry FRANCE. Accompanied by a letter requesting a refund.
Any return must be complete (original packaging, manuals, accessories, copy of the invoice) and returned products must be in perfect resale condition; they must therefore not be worn, soiled, or damaged. They must be as they were described in the product sheet description and as in the photographs.
Shipping, return, and packaging costs remain the full and entire responsibility of the buyer and can under no circumstances be refunded.
Refund Deadlines
By Paypal: between 1 and 15 days.
By Credit Card: generally within 48 hours; it may be longer depending on your bank.
We transmit your refund requests within 24 hours (working days) and they are carried out automatically by the payment platforms.
In accordance with current legislation, the right of withdrawal is excluded for all orders of: - goods made to the consumer's specifications or clearly personalized or which, by their nature, cannot be resent or are liable to deteriorate or expire rapidly; - audio or video recordings or computer software when they have been unsealed by the consumer; - newspapers, periodicals, or magazines.
Delay
Any delivery delay of more than seven days may result in the termination of the sale at the consumer's initiative, upon simple written request, sent by registered letter with acknowledgment of receipt. The consumer will then be reimbursed for the sums committed by them when ordering.
This clause is not intended to apply if the delivery delay is due to the customer or to a case of force majeure beyond the publisher's control.
In such cases, the customer agrees not to pursue legal action against the site and its publisher and waives the right to rely on the termination of the sale provided for in this article.
-
Warranty for New Products Purchased on this Site
In the event of a defect in a new product purchased on this site, customers have, in accordance with the provisions of the Civil Code regarding the legal
warranty for hidden defects, a period of two years from the date of discovery of the product's defect to request repair or
refund, and, in application of article L211-5 of the Consumer Code, they will have a period of two years from the receipt of said product to request repair or exchange, in the event that the delivered goods are not compliant, within the meaning given to this word by the aforementioned article.
To exercise one of these rights, it is their responsibility to contact the customer service of this site.
Since a hidden defect is a defect in the thing which, under normal conditions of use, renders it unfit for the use for which it is intended, and the obligation of conformity being understood as the delivery of the contractually agreed thing, the publisher of this site is notably not responsible for normal wear and tear of products, non-compliance with their user manual, accidental damage, or damage resulting from abnormal use of the products.
-
Second-hand Products
Second-hand products do not have a warranty; they are sold in their current state. The condition of the product is described by the seller in the product sheet using descriptive text and photographs.
-
Customer Account
a) Creation of a Customer Account
The creation of a customer account is an essential prerequisite for any order by a user on this site.
To this end, the member will be invited to provide a certain amount of personal information.
The member agrees to provide accurate information under penalty of termination of the contract at the publisher's initiative and deletion of the customer account.
Certain information will be essential for the conclusion of the contract and its collection will be essential for the creation of the account and the validation of the contract.
A member's refusal to provide said information will prevent the creation of the customer account as well as, incidentally, the validation of the order.
b) Operation
This space allows the customer or member to consult all their orders placed on the site and also allows them to track the delivery of the goods purchased. If the data contained in the personal space section were to disappear following a fortuitous event, a technical breakdown, or a case of force majeure, the publisher of this site could not be held responsible, as this information is only for informative purposes.
The publisher undertakes, however, to securely store all contractual elements whose storage is required by law or current regulations. Pages relating to personal spaces are freely printable by the account holder in question but do not constitute proof; they are only for informative purposes intended to ensure effective management of orders by the customer. The publisher reserves the exclusive right to delete the account of any member who has violated these general terms and conditions (notably, but without this example being exhaustive, when the member has knowingly provided erroneous information during registration and the constitution of their personal space) or any account inactive for at least one year. Said deletion will not be likely to constitute damage for the excluded member who cannot claim any compensation as a result. This exclusion does not exclude the possibility for the publisher to undertake legal proceedings against the member when justified by the facts.
c) Password
When creating the personal space, the user is invited to choose a password. This password constitutes the guarantee of the confidentiality of the information contained in their "my account" section, and the user therefore refrains from transmitting or communicating it to a third party. Failing this, the site cannot be held responsible for unauthorized access to a user's account.
-
Publisher's Newsletter
By checking the box provided for this purpose, members agree that the publisher may send them, at a frequency and in a form it determines, a newsletter which may include information relating to its activity. When the member checks the box provided for this purpose, they agree to receive commercial offers from the publisher of this site for products and services similar to those ordered. Members will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters.
-
Mentions Relating to the Data Protection Act of January 6, 1978
a) Generalities – Purpose – Duration
Users have the free option to provide personal information about themselves. Providing personal information is not essential for browsing the site. However, registration on this site implies the collection by the publisher of a certain amount of personal information concerning users.
Users not wishing to provide the information necessary for using the services offered by this site as well as, if applicable, necessary for creating a personal space, will neither be able to use the services offered by the publisher of this site, nor place an order on this site. Collected data is necessary for the proper administration of the services offered on this site as well as for the publisher's compliance with its contractual obligations. This data is kept by the publisher in this sole capacity, and the publisher undertakes not to use it in another context, nor to transmit it to third parties, without the express agreement of users or cases provided for by law. Contact details of all users registered on this site are saved for a maximum duration of six months from the deletion of the customer account, a reasonable period necessary for the proper administration of the site and normal use of the data. This data is kept under secure conditions, according to current technical means, in compliance with the provisions of the Data Protection Act of January 6, 1978.
b) Right of Access, Rectification, and Deletion
In accordance with the latter, they have a right of opposition, inquiry, access, and rectification of the data they have provided. To do this, they simply need to request it from the publisher of this site, by formulating it at the following email address: contact@brocantedeco.com or by post at the publisher's headquarters address mentioned at the beginning of these general conditions.
Collected personal data is subject to computer processing and is exclusively reserved for the site publisher. The data controller is Mrs. Labatut Patricia.
GENERAL DATA PROTECTION REGULATION (GDPR) Personal data The information collected on this form is recorded in a computerized file by brocantedeco.com for purchase management and customer management. It is kept for 3 years and is intended for the marketing and commercial departments based in the European Union. In accordance with the "Data Protection" law, you can exercise your right of access to data concerning you and have it rectified by contacting: The data controller: https://brocantedeco.com/fr/nous-contacter .
We inform our customers that they can, from their customer space, download their personal data and/or permanently delete their customer account by clicking on the buttons provided for these purposes.
We also inform you of the existence of the "Bloctel" telephone preference list, on which you can register here: https://conso.bloctel.fr/
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation): https://www.cnil.fr/fr/reglement-europeen-protection-donnees
c) IP Address
Furthermore, the publisher reserves the right to collect the public IP (Internet Protocol) address of all users. The collection of this IP address will be carried out anonymously; it will be kept for the same duration as the personal information and will only be intended to allow proper administration of the services offered on this site.
The IP address corresponds to a series of numbers separated by dots allowing the unique identification of a computer on the Internet network. The publisher must communicate all personal data relating to a user to the Police (upon judicial requisition) or to any person (upon judge's order).
The IP address of any computer may be cross-referenced with the actual identity of the subscriber held by the ISP (Internet Service Provider).
Exemption of the publisher's responsibility in the context of the execution of this contract In case of impossibility of accessing the site, due to technical problems or of any nature, the customer will not be able to claim damage and will not be able to claim any compensation. The publisher can in no case be held responsible for the non-execution or poor execution of the contract.