Shipments and Returns
June 6, 2020 update
Deliveries by French Post and its partners in the following countries:
Metropolitan France, Andorra and Monaco.
Zone 1: Germany, Belgium, Luxembourg and the Netherlands.
Zone 2: Austria, Spain, Ireland, Italy, Portugal and the United Kingdom.
Zone 3: Estonia, Hungary, Latvia, Lithuania, Poland, Republic,
Czech, Slovakia, Slovenia and Sweden.
Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Malta and Romania.
COVID-19: Home delivery and without signature.
The usual delivery times are 3 to 10 working days, significantly extended times current health context.
Please send us the correctly spelled delivery address, a valid email address and a telephone number.
(information for the carrier and the delivery person in the event of a problem or making an appointment for delivery).
Thanks for your understanding.
End of June 6, 2020 update
Update May 10, 2020
Information transmitted by Colissimo
"From Monday, May 11, collections,
deposits and distribution of packages will be made on the basis of 5 days,
Monday to Friday, with a gradual return to an organization
6 days a week in the coming weeks. "
Deliveries may be further slowed down.
Thanks for your understanding.
Delivery only in mainland France and Colissimo without signature until a return to normal.
We are expecting more fluidity in the distribution networks to offer Mondial Relay again.
End of the May 10, 2020 update
- Time and delivery
- Update from December 12, 2019
Orders are delivered by La Poste Colissimo, La Poste green letter, Mondial Relay with or without signature, at home or relay point, within 2 to 7 working days see more for the international from the perfect collection of the price corresponding to the order and the delivery to the carrier. Packages are usually shipped or delivered to the carrier within 2 working days after receipt of full payment.
- Mondial Relay book from Tuesday to Saturday and does not deliver Mondays, Sundays and public holidays see the cgv of Mondial Relay: https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-vente/
- The post office runs from Monday to Saturday morning.
- End of the update of december 13, 2019 to 12h36 pm
Some products may be delivered separately and some order volumes may nevertheless justify a delivery time, it will be expressly mentioned to the consumer during the validation of the order.
Whatever the chosen delivery method, we send you a link to track your package online.
The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
- Conditions of return
Right to retract
Consistent with the legislation in force, consumers have a period of 14 days from the date of receipt of the parcel to request reimbursement.
In order to exercise this right, it is their responsibility to return (at their expense) the parcel to the following address:
Esprit Home Déco - Brocantedeco.com, Mme. Labatut 7 rue Villeville Bouloises 18350 Mornay-Berry FRANCE. Accompanied by a letter requesting reimbursement.
All returns must be complete (original packaging, manuals, accessories, copy of the invoice) and the returned products must be in perfect condition for resale, they should not be worn, dirty or damaged. They must therefore be as described in the description of the product sheet and as in the photographs.
The costs of sending and return and packing remain the full and entire responsibility of the buyer and can in no case be subject to a refund.
In accordance with the legislation in force, the right of withdrawal is excluded for all orders of: - goods made to the consumer's specifications or clearly personalized or which, because of their nature, can not be redirected or are likely to deteriorate or expire quickly. - audio or video recordings or computer software where unsealed by the consumer; - newspapers, periodicals or magazines.
- Update from September 1, 2019 to 14 h 00
In case of exceptional withdrawal during the delivery period
if the delivery is on time (7 working days), the shipping costs will not be refunded and the expenses of repatriation of the parcel at Esprit Home Déco will be with the full load of the customer.
Reimbursement of the item alone will take place and shipping costs of repatriation will be deducted from the receipt of the latter by Esprit Home Deco.
Customer order : article 15 euros + 5 euros postage
Repatriation of the parcel : 5 euros of postage
Refund : 10 euros (item price minus (-) postage repatriation costs)
Please make sure you calculate your availability in order to be able to receive your order at your home, or relay point.
- End of the update of September 1, 2019 at 2 pm
Any delay in delivery of more than seven days may result in the resolution of the sale on the initiative of the consumer, upon simple written request from him, addressed by registered letter with acknowledgment of receipt. The consumer will then be reimbursed for the sums he has incurred when ordering.
This clause is not intended to apply if the delay in delivery is due to the fact of the customer or a case of force majeure, beyond the control of the publisher.
In such a case, the client undertakes not to prosecute the site and its publisher and waives the right of cancellation of the sale provided for in this article.
Delivery error and apparent defect
The customer agrees to check the conformity of the product to his order during delivery.
Any delivery error with respect to the order or apparent defect must be the subject of a complaint within three clear days from the delivery. After this period, the customer will no longer be able to rely on a delivery error or an apparent defect.
Damage and partial loss
In case of delivery of a package obviously and visibly damaged, incomplete or with damaged objects, it is the customer to refuse the package in order to enjoy the warranty offered by the carrier. The customer must also inform the seller without delay so that he can proceed with the refund upon receipt of the damaged package in return. In this case, the delivery times indicated above in these terms and conditions will no longer apply.