Update as of 03/21/2026
Shipping and returns
Deliveries by the French Post (La Poste) and its partners in the following countries:
Mainland France, Andorra and Monaco.
and
Zone 1: Germany, Belgium, Luxembourg and the Netherlands.
Zone 2: Austria, Spain, Italy, Portugal, Ireland
Zone 3: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech
Republic, Slovakia, Slovenia and Sweden.
Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Malta and Romania.
Please ensure you provide us with the correctly spelled delivery address, a valid email address and a valid mobile phone number.
(information for the carrier and the driver in case of issues or to schedule a delivery appointment).
Thank you for your understanding.
Deadlines and deliveries
Delivery times with La Poste Colissimo and Mondial Relay Home Delivery:
Orders are delivered by La Poste Colissimo, La Poste "Lettre Verte", Mondial Relay Home Delivery
with or without signature, to your home, within 2 to 7 working days or more for international shipping, starting from the full receipt of the payment corresponding to the order and the handover to the carrier.
Packages are generally shipped or handed over to the carrier within 24 working hours after receipt of full payment.
- Mondial Relay delivers from Tuesday to Saturday and does not deliver on Mondays, Sundays and public holidays; see Mondial Relay's T&Cs: https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-vente/
We drop off packages at Mondial Relay points from Tuesday to Saturday.
See Mondial Relay's general terms and conditions.
- The post office operates from Monday to Saturday morning.
Some products may be delivered separately, and certain order volumes may nevertheless justify a longer delivery time; this will be expressly mentioned to the consumer during order validation.
Regardless of the chosen delivery method, we will send you a link to track your package online.
Shipping costs include preparation and packaging fees as well as postage costs. Preparation fees are fixed, whereas transport fees vary according to the total weight of the package. We recommend grouping all your items into one single order. We cannot group two orders placed separately, and shipping fees will apply to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile objects.
Box dimensions are appropriate and your items are properly protected.
Return Policy
- Right of withdrawal
In accordance with current legislation, consumers have a period of 14 clear days from the date of receipt of the package to request a refund.
To exercise this right, you must return the package (at your expense) to the following address:
Esprit Home déco - brocantedeco.com, Mme Labatut 7 rue Villeville Bouloises 18350 Mornay-Berry FRANCE. Accompanied by a letter requesting a refund.
Any return must be complete (original packaging, instructions, accessories, copy of the invoice) and the returned products must be in perfect condition for resale; they must therefore neither be worn, soiled, nor damaged. They must be as described in the product description and as shown in the photographs.
Shipping, return, and packaging costs remain the full and entire responsibility of the buyer and can under no circumstances be refunded.
In accordance with current legislation, the right of withdrawal is excluded for all orders of: - goods made to the consumer's specifications or clearly personalized or which, by their nature, cannot be resent or are liable to deteriorate or expire rapidly; - audio or video recordings or computer software when they have been unsealed by the consumer; - newspapers, periodicals or magazines.
In case of exceptional withdrawal during the delivery period.
The customer must wait for the package to arrive at its destination and refuse receipt of the package so that it is automatically returned to Esprit Home Déco.
In the event that the package has been delivered to the mailbox, the customer must return the package themselves via Colissimo.
Shipping, return, and packaging costs remain the full and entire responsibility of the buyer and can under no circumstances be refunded.
The refund of the order, excluding delivery or transport costs, will be triggered upon receipt of the package.
Delay
Any delivery delay of more than seven days may result in the cancellation of the sale at the consumer's initiative, upon simple written request, sent by registered letter with acknowledgment of receipt.
The consumer will then be reimbursed for the sums committed by them during the order.
This clause is not intended to apply if the delivery delay is due to the customer or to a case of force majeure, independent of the publisher's will.
In such a case, the customer agrees not to pursue legal action against the site and its publisher and waives the right to rely on the cancellation of the sale provided for in this article.
Delivery error and apparent defect
The customer agrees to check the conformity of the product with their order upon delivery.
Any delivery error compared to the order or apparent defect must be the subject of a claim within three clear days from delivery. After this period, the customer will no longer be able to claim a delivery error or an apparent defect.
Damage and partial loss
In the event of delivery of a package that is clearly and visibly deteriorated, incomplete or containing damaged objects, it is the customer's responsibility to refuse the package in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that they can proceed with the refund upon receipt of the returned damaged package. In such a case, the delivery times indicated above in these general conditions will no longer be applicable.