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Updated 01/11/2023
Shipping and returns
Following numerous requests, it is now possible for you to pick up your order in order to avoid delivery costs, if you live near the head office or if you are passing through the region.
Procedure:
You simply order online and select the collection at the head office as the delivery method
then call or text or email you to take a appointment (see below all the necessary contact details).
Collection of your order at the head office of the brocantedeco.com website
As the head office is not a store and is not open to the public,
you have the option of receiving your order by hand in DRIVE or in BOKS PARCEL (box code parcel)
This method is entirely FREE however an appointment is MANDATORY to pick up your order.
Description of the hand delivery method in DRIVE:
You come after having obtained your appointment at the address indicated below, a person will wait for you in front of the head office on the day and at the time of the appointment with your order and will give it to you against:
proof of payment for your order (the invoice that you can download from your customer area on the site) or proof of identity and/or your order reference.)
Description BOKS PARCEL or PARCEL BOX:
After validation or confirmation of your order, I will personally send you by email or SMS a code that you must type on the secure keyboard of the BOKS FOR PARCELS.
To do this, be sure to fill in your mobile number and email address and also check spam.< /p>
If you haven't received your code within 24 HOURS do not hesitate to contact me by phone at 06 67 79 92 67 or by sms or email.
Anyway in case of any particular concerns during your date, know that there will always be someone available to help you or in the event of a BOKS breakdown.
Make an appointment after placing your order:
By phone or SMS: 06 67 79 92 67 Language FRENCH
By email: contact@brocantedeco.com
ADDRESS FOR WITHDRAWAL OF ORDERS IN DRIVE OR BOKS:
7 rue Villeville Bouloise, 18350 Mornay Berry - France (See on Google maps)
Deliveries by the French Post Office and its partners in the following countries:
Metropolitan France, Andorra and Monaco.
and
Zone 1: Germany, Belgium, Luxembourg and the Netherlands.
Zone 2: Austria, Spain, Italy, Portugal, Ireland
Zone 3: Danemark, Estonia, Hungary, Latvia, Lithuania, Poland, Republic
Czech, Slovakia, Slovenia and Sweden.
Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Malta and Romania.
COVID-19: Home delivery and without signature.
Usual delivery times are 3 to 10 working days, significantly longer times in the current health context.
Please send us the correctly spelled delivery address, a valid email address and a phone number
(information for the carrier and the delivery person in case of problem or making an appointment for delivery).
Thank you for your understanding.
Times and deliveries
Mondial Relay delivers from Tuesday to Saturday and does not deliver on Mondays, Sundays and public holidays see Mondial Relay's terms and conditions: https://www.mondialrelay.fr/envoi-de-colis/conditions-generales-de-vente/
We drop off packages at the Mondial Relay point from Tuesday to Saturday.
The retention periods for parcels delivered from November 1, 2022 will be reduced to eight (8) days instead of 14 days (the count begins the day following the availability at Point Relais® or Lockers).
See Mondial Relay's general conditions.
- The post office operates from Monday to Saturday morning.
Certain products may be delivered separately and certain order volumes may nevertheless justify a delivery time, this will be expressly mentioned to the consumer when validating the order.< /p>
Whatever delivery method you choose, we send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them.
Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Return conditions
-Right of withdrawal
In accordance with the legislation in force, consumers have a period of 14 clear days from the date receipt of the package to request a refund.
In order to exercise this right, it is their responsibility to return (at their expense) the package to the following address:
ESPRIT HOME DÉCO - brocantedeco.com, Mme Labatut 7 rue Villeville Bouloises 18350 Mornay-Berry FRANCE. Accompanied by a letter requesting reimbursement.
All returns must be complete (original packaging, manuals, accessories, copy of the invoice) and the returned products must be in perfect condition for resale, they must therefore not be worn, soiled or damaged. They must therefore be as they have been described in the description of the product sheet and as in the photographs.
Shipping and return shipping and packaging remain the full responsibility of the buyer and cannot be refunded under any circumstances.
In accordance with the legislation in force, the right of withdrawal is excluded for all orders for: - goods made to the consumer's specifications or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.; - audio or video recordings or computer software when they have been unsealed by the consumer; - newspapers, periodicals or magazines.
In case of exceptional withdrawal during the delivery period.
The customer will have to wait for the package to arrive at its destination and refuse receipt of the package so that it is automatically returned to Esprit Home Déco.
If the package has been delivered to a letterbox, the customer must return the package himself by Colissimo.
Shipping and return shipping and packing costs remain at the full responsibility of the buyer and cannot be refunded under any circumstances.
The refund of the order excluding delivery or transport costs will be triggered upon receipt of the package.
Delay
Any delay in delivery of more than seven days may result in the resolution of the sale on the initiative of the consumer, upon simple written request from him, addressed by registered letter with acknowledgment of receipt. The consumer will then be reimbursed for the sums he has incurred when ordering.
This clause is not intended to apply if the delay in delivery is due to the fact of the customer or a case of force majeure, beyond the control of the publisher.
In such a case, the client undertakes not to prosecute the site and its publisher and waives the right of cancellation of the sale provided for in this article.
Delivery error and apparent defect
The customer agrees to check the conformity of the product to his order during delivery.
Any delivery error with respect to the order or apparent defect must be the subject of a complaint within three clear days from the delivery. After this period, the customer will no longer be able to rely on a delivery error or an apparent defect.
Damage and partial loss
In case of delivery of a package obviously and visibly damaged, incomplete or with damaged objects, it is the customer to refuse the package in order to enjoy the warranty offered by the carrier. The customer must also inform the seller without delay so that he can proceed with the refund upon receipt of the damaged package in return. In this case, the delivery times indicated above in these terms and conditions will no longer apply.