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et suivi de commande","tab_content":"

Pourquoi je n'ai pas reçu un mail de confirmation de commande ou de suivi de commande ?

- Réponse : Les confirmations ou notifications de commande ou de suivi sont envoyées à chaque mise à jour de façon automatique à l'adresse email qui à été renseignée.
  Merci de vérifier si l'adresse email renseignée ne comporte pas d'erreur de saisie ou bien de regarder dans les spams ou courriers indésirables.
  Si après toutes vérifications, vous ne trouvez rien, vous pouvez toujours suivre l'état de votre commande dans votre espace compte client.

Pourquoi dans mon compte client ma commande est indiquée comme expédiée alors que le lien de suivis de colis indique le contraire ?

- Réponse : Si votre commande est indiquée sur le site comme étant expédiée c'est qu'elle est vraiment expédiée, les mises à jour de statut des commandes sur le site sont faites manuellement dés notre retour de la Poste ou du point relais.
  Certains sites de transporteurs sont plus ou moins lents quant aux mises à jours de suivi des colis et il est parfois possible que leur page de suivi des colis tombe en panne pour diverses causes.

Comment puis-je trouver mon numéro de colis ?

- Réponse : Votre numéro de colis est indiqué dans votre compte client dans le statut de votre commande et vous est envoyé avec le lien de suivi de votre colis par mail lorsque votre commande est expédiée. Pensez à regarder vos spams ou courriers indésirables.

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Est ce que je peux négocier le prix d'un article ?

-Réponse : Non, les prix sont non négociables mais une page est dédiée aux articles pouvant être négociés et certains articles peuvent parfois bénéficier de promotions.
 N'hésitez pas à consulter les pages : Négociables, Codes promo et la page Promos.

"},{"tab_title":"Codes promo","tab_content":"

J'ai un code promo mais il ne fonctionne pas, comment faire ?

-Réponse : Cela peut arriver, dans ce cas, nous vous invitons à contacter le service client par téléphone : +33 (0)9 67 87 65 68  Du Lundi au Jeudi de 9h00 à 16h30 Le vendredi de 9h00 à 12h00 .
 Langue : Français
 Note : En cas d'absence, vous pouvez laisser un message avec votre numéro de téléphone, nous ne manquerons pas de vous recontacter.
 Ou via le formulaire de contact.

"},{"tab_title":"Retour de colis","tab_content":"

J'ai changé d'avis, je souhaite retourner mon colis dans les 14 Jours, quelle est la procédure ?

- Réponse : il vous suffit de nous envoyer un petit message à contact@brocantedeco.com pour nous faire part de votre décision afin que l'on soit informé du prochain retour de l'article.
Retournez le colis par le même mode de livraison que vous aviez choisi lors de votre commande et si vous ne nous avez pas contacté par message au préalable, accompagnez votre envoi d'une demande de remboursement écrite.

En colissimo à l'adresse suivante :

Esprit Home Déco
7 rue Villeville Bouloise
18350 Mornay Berry

Par Mondial Relay au point Relais suivant :

Esprit Home Déco
Au jardin de Laura
17 Gr Grande Rue
18320 Jouet-sur-l'Aubois

 si le point relais est fermé ou indisponible, expédiez impérativement le colis en Colissimo.
Les frais d’envoi, de retour et d’emballage restent à la charge pleine et entière de l’acheteur et ne peuvent en aucun cas faire l’objet d’un remboursement.

En combien de temps serai-je remboursé ?

-Réponse : Par Paypal entre 1 et 15 jours dés réception de l'article en bon état.
 Par CB généralement sous 48h00, cela peut être plus long selon votre banque dés réception de l'article en bon état.
 Nous transmettons vos demandes de remboursement dans les 24h00 (jours ouvrés) et elles sont réalisées automatiquement par les plateformes de paiement dés réception de l'article en bon état.

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