Consult the frequently asked questions.
Why in my customer account my order is indicated as shipped while the package tracking link indicates the opposite?
Answer:
If your order is indicated on the site as having been dispatched it is that it has really been dispatched , updates to the status of orders on the site are made manually as soon as we return from the Post Office or the relay point.
Some carrier sites are more or less slow in terms of updates . package tracking days and sometimes their package tracking page may go down due to various causes.
How can I find my parcel number?
Answer:
Your parcel number is indicated in your customer account in the status of your order and is sent to you with the tracking link for your parcel by email when your order is dispatched.
Remember to check your spam or junk mail.
Can I negotiate the price of an item?
Answer:
No, prices are non-negotiable but some items may occasionally benefit from promotions.
Do not hesitate to consult the pages : Négociables, Codes promo et la page Promos.
I have a promo code but it doesn't work, what should I do?
Answer:
This can happen, in this case, we invite you to contact customer service by phone: 06 67 79 92 67 or by email: contact@brocantedeco.com
I changed my mind, I want to return my package within 14 Days, what is the procedure?< /p>
Answer:
just send us a short message to contact@brocantedeco.com to let us know of your decision so that we can be informed of the next return of the item.
Return the package by the same delivery method you chose when ordering and if you have not contacted us by message beforehand< /strong>, along with a written refund request.
By colissimo at the following address:
Home Deco Spirit
7 rue Villeville Bouloise
18350 Mornay Berry
By Mondial Relay at the following Relay point:
Home Deco Spirit
In Laura's garden
17 Gr Grande Rue
18320 Toy-sur-l'Aubois
If the relay point is closed or unavailable, it is essential to ship the package in Colissimo.
Shipping, return and packaging costs remain the full and entire responsibility of the buyer and cannot under any circumstances be subject to reimbursement. refund.
How soon will I be reimbursed?
Answer:
By Paypal between 1 and 15 days.
By credit card generally within 48 hours, it may take longer depending on your bank.
We send your refund requests within 24 hours (working days) and are automatically processed by the payment platforms.