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Dear customers, we do our best to keep up to date with the latest news every day

concerning deliveries by the carriers at your disposal: La Poste (Colissimo) and Mondial Relay.

Please find below all the information that has been transmitted to us or that is available on their respective websites.

Update December 3, 2020

Message from La POSTE


Country specific information

Belgium: Following the previous suspension of the delivery of parcels from France to Belgium, Colissimo gradually reactivates the delivery of parcels from November 26. However, to facilitate the routing and delivery of parcels on Belgian territory, we ask you to smooth out the delivery of parcels to Belgium over a few days and to make sure you enter the recipient's email address.

Ireland: Parcel delivery times may be extended to Ireland due to increased volumes and air transport shortages.

Italy: Currently, our delivery partner BRT Bartolini is forced to temporarily cease delivery service from the Catanzaro hub, located in Calabria in southern Italy, for the following codes: 87030, 87031, 87032, 87035, 87050, 88020, 88021, 88022, 88024, 88025, 88040, 88041, 88042, 88044, 88045, 88046, 88047, 88049, 88050, 88051, 88054, 88055, 88056, 88060, 88062, 88064, 88065, 88067, 88068, 88069, 88070, 88100, 88835, 88837, 88838, 88841, 88842, 88900.
Packages destined for these postal codes can therefore be returned to the sender if they could not be delivered.

In addition, the technical problem concerning the tracking information of your shipments, in progress since November 23, has been resolved. Last week's data set will be up to date by the end of this week."

Message from Mondial Relay :

"As the end of year holidays approach, our Points Relais® have many packages to deliver to you, so we invite you to collect your packages as soon as possible when they are available."


Message from


Given the excessive disruption related to deliveries, the current health situation and Brexit which will take place on December 31, 2020.

We reluctantly decide to stop sales for the UK and Ireland.

Orders already placed will be delivered but certainly late.

If, however, your order is returned to us, we will immediately issue a full refund and contact you by email to inform you.

Also note that no refund can take place until we receive the order.

The current situation is beyond our control.

Thanks for your understanding



Update December 2, 2020


 Given the situation current sanitary conditions and the influx of many packages to our carriers from France, slight delivery delays are noted with Colissimo and Mondial Relay despite our shipments within 24 hours (working days in France).

We strongly advise you to switch your orders (if scheduled to offer at Christmas) before December 15.

Thanks for your understanding.

NOTE: We are not responsible for late delivery.


 United Kingdom and Irland - Orders accepted until December 15, 2020

Message from La Poste

- We inform you that due to a technical problem, the tracking information of your packages has been disrupted since Monday 23 November. This incident has no impact on the delivery of your packages and items. - We are sorry for this exceptional situation and assure you that we are doing everything we can to resolve this incident as soon as possible.

" INFO: Suspension du parcel delivery service at departure from France to Belgium from November 16 in the evening: Due to saturation of the Belgian post sorting centers of our partner Bpost, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. "

Ireland: Parcel delivery times may be extended to Ireland due to increased volumes and shortage of air transport, since November 2.

Message from Mondial Relay

"Mondial Relay maintains its parcel delivery service throughout this confinement. We are currently mobilizing (week of November 9) 90% of our network

or more than 8,000 Relay Points® merchants of first necessity and merchants whose activity is said to be "non-essential" open to ensure their activity e-commerce

as well as the Point Relais® activity ". More info

Update of October 4, 2020

Message Mondial Relay:

Information : Due to severe weather in the Toulouse area, delays routing will be impacted. We do our utmost to reduce the impact on your deliveries.

Update of June 6, 2020

Deliveries by the French Post and its partners in the following countries:

Metropolitan France, Andorra and Monaco.


Zone 1: Germany, Belgium, Luxembourg and the Netherlands.

Zone 2: Austria, Spain, Ireland, Italy, Portugal and United Kingdom.

Zone 3: Estonia, Hungary, Latvia, Lithuania, Poland, Republic

                Czech, Slovakia, Slovenia and Sweden.

Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Malta and Romania.

COVID-19: Home delivery and without signature.

The usual delivery times are 3 to 10 working days, significantly lengthened times in the current health context.

Please send us the correctly spelled delivery address, a valid email and a phone number.

(information for the carrier and the delivery person in the event of a problem or making an appointment for delivery).

Thanks for your understanding.